YOU MUST CHECK-OUT BY 11a.m.
Continue to enjoy our resort until 4 p.m. after check-out
Want to leave quickly? Here’s how.
YOUR INVOICE
On the morning of your departure, the invoice for the items of your stay for which you are personally responsible will be emailed to you. We invite you to check its accuracy and to ensure that your payment instructions have been observed.
YOUR KEYS
You can leave your keys in your suite or drop them in one of the boxes provided at reception before you leave, without having to wait for an agent at the front desk. We remind you that they will be deprogrammed automatically at 11 a.m.
PREPAYMENT
If a prepayment has been charged to your credit card during the reservation process, it will not be refunded, but rather reported on your invoice to lower the balance left to pay.
PRE-AUTHORIZATION
The pre-authorization charged to your credit card during check-in will be captured at the actual balance due on the morning of your departure. Depending on your credit card issuing bank, temporary transactions may appear on your statement. A maximal delay of 5 to 7 business days might be required before the final transactions are registered.
DEBIT/CASH SECURITY DEPOSIT
If you have paid the security deposit in cash or by debit, you must come to reception to collect it. Please allow sufficient time for our team to inspect your suite.
Fill in our online search request form and we’ll help you locate your lost item.
Late checkout can be requested at the front desk the day before your departure if you are staying in one of our standard suites, for an additional fee of $25 per hour.