Front desk work at Esterel Resort mainly consists of:
- Take, confirm, modify or cancel a reservation
- Greet guests upon arrival and verify reservation information
- Assign rooms, hand out keys, and provide information about the establishment
-
Promote the establishment's services, tourist attractions, and the various activities in the activities in the area
and make reservations as required - Receive and distribute mail and messages to guests
- Respond to guest requests (wake-up calls, room changes, etc.)
- Handle and follow up on customer comments and complaints
- Perform any other task that may be necessary for the smooth running of operations
This job is for you if...
- You have relevant experience in customer service
- You are bilingual
-
You are familiar with the Windows environment
and the Office suite - You can perform financial transactions
-
You are familiar with Hotello hotel
management software (an asset) - You have a good tolerance for stress
- You are a fast worker
- You offer excellent customer service
- You are responsible, resourceful, courteous, and smiling
-
You have a professional attitude
(discretion, honesty, teamwork, autonomy, etc.)
Requirements:
- Degree: DES (completed)
- Years of experience: 1 to 2 years
- Written language: French (advanced) and English (beginner)
- Spoken language: French (advanced) and English (intermediate)
Salary Information
- Salary: $21.01per hour
- Number of hours per week: 24 to 40 hours
- Type of employment: permanent
- Shifts: Days, evenings, and weekends
Even more...
- Collective agreement
- Professional training
EMPLOYMENT EQUITY
This employer is an equal opportunity employer. For one thing, we have an equal opportunity employment program for women, aboriginal peoples, and also visible minorities. Ethnic minorities and people with disabilities are also considered.